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Legal terms built around Indonesia players

We keep our legal framework transparent so you know exactly how your account, deposits via DANA, OVO, GoPay and QRIS, and personal data are handled.

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hero4d login Legal terms built around Indonesia players
GET LEGAL HELP

Contact our legal and compliance team

Questions about your account terms, data handling, or a dispute? We offer multiple channels to reach our legal support desk, all staffed by team members who…

Email Send detailed questions to our legal inbox.
Live chat Open your account lobby, tap Support, and select Legal.
Account settings Visit Settings > Legal & Privacy in your account dashboard to review your data…
DATA & SECURITY

How we protect your legal rights

Transparency and security are the foundation of our legal posture. Every deposit, withdrawal and account action is logged and traceable.

Encryption

All payment data—deposits via DANA, OVO, GoPay and QRIS, plus withdrawal requests—travels over encrypted channels.

Withdrawal verification

Before any payout clears, we verify your account identity, payment method and withdrawal amount.

Data retention

We keep account records and transaction logs for the duration of your account and a period thereafter as required by…

Access controls

Only authorized staff access your account details. We log every internal view of your data and alert you to any…

Cookie policy

We use cookies to remember your login, language preference and account settings.

Contact updates

Change your email, phone or mailing address in Account Settings > Contact Information anytime.

Your account rights and our responsibilities

We collect your name, email, phone number, date of birth and residential address to verify your identity and comply with financial regulations. For deposits and withdrawals, we also record your payment method details. This information is used solely to process transactions, prevent fraud and contact you about your account.

We retain your account records and transaction history for a period mandated by Indonesian financial law, typically several years. After that period, we securely delete personal data unless we have a legal obligation to retain it. You can request a data deletion schedule anytime via our legal support email.

Yes. Open your account, go to Settings > Legal & Privacy, and select 'Download My Data'. We'll prepare a file containing all your account information, transactions and communications and email it within 48 hours. The file is encrypted for security.

Contact our support team immediately with your transaction ID and details. We'll investigate within 48 hours, check our payment records and your account logs, and respond with a resolution. If the dispute involves your bank or payment provider, we'll coordinate with them to recover funds if applicable.

All deposits through these local payment methods are encrypted end-to-end. We never store your full payment credentials on our servers. When you deposit, your payment provider verifies the transaction directly, and we receive only a confirmation receipt. Your wallet balance updates immediately once the transfer clears, usually within seconds.

Open live chat during office hours (Monday–Friday, 09:00–18:00 Jakarta time) and select Security. Or email our legal team with 'Account Security Alert' in the subject line. We'll freeze your account immediately, verify your identity and walk you through recovery steps.

Yes. Your complete privacy policy is available in Account Settings > Legal Documents. You can also request a printed copy via our legal support email. The policy covers data collection, use, retention, your rights and how to contact us with privacy concerns. We update it quarterly and notify you of material changes.

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